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Driving the future: Innovations reshaping automotive retail

12 Nov 2025
Theatre 2
Technology & Innovation
This session will show delegates how to uncover hidden friction points in the automotive customer journey and transform competitive insights into a strategic advantage. Learn where customers drop off, from sales to aftersales, what fuels their dissatisfaction and how to outsmart your competitors using data-driven strategies. Reputation will also provide valuable insights into the evolving consumer journey, digital transformation and the emerging technologies that are redefining automotive retail success.
Speakers
Mathew Patchett, Senior Customer Experience Strategist EMEA - Reputation
Michael Feeney, Account Director - Reputation