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Are your workshops optimising every opportunity?

12 Nov 2025
Operations
This session will focus on aftersales best practise, from the effectiveness of the service desk to the efficiencies of the best workshops.
Chairperson
Aimee Turner, Deputy Editor - AM
Speakers
Katherine McLoughlin, Head of Aftersales - LSH Auto
Neil Tonks, Group Aftersales Director - Pentagon Motor Group
Nick Pratt, Chief Commercial Officer - Tjekvik
Dale Wyatt - Dale Wyatt Consulting
Amanda Newport, Former Group Aftersales Director for BMW Group Park Lane
Nick Franklin, Strategic Project Director - Vertu Motors