Achieving aftersales excellence and overcoming the technician shortage

The shortage of skilled vehicle technicians remains one of the most pressing challenges facing UK dealership workshops and independent service providers. As vehicle technology becomes more complex and demand for servicing grows, many businesses are struggling to recruit and retain the talent they need to keep their workshops operating efficiently.

This session will explore how franchised and independents are responding to the technician shortage, from improving recruitment and training to rethinking workshop operations. The panel will discuss whether industry consolidation and changing business models could help ease pressure on staffing in the years ahead.