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How to ensure technology and your staff work in harmony
Rapid advances in dealership technology are creating new opportunities to improve efficiency and customer experience. However, the pace of change is often outstripping the skills and workflows of existing teams, while retailers face an increasingly complex landscape of DMS, CRM and specialist systems.
This session will examine how dealerships can ensure technology works in harmony with their people. Industry experts will discuss how to choose the right systems, manage integration and ensure staff are equipped to use technology effectively so it supports operations rather than creating additional complexity.
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