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The Industry View - taking a major AM100 group to record retention revenues
Katie Martin, the group's customer experience director and Mike Widdup, group director of aftersales, join Automotive Management Live to discuss how aftersales has helped drive growth and profitability across the business. The fireside chat will explore the integration of the former Inchcape UK dealerships, the role of parts and service retention in delivering record UK performance, and how Group 1 is balancing operational efficiency, customer retention and growth in a changing automotive market.
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