Automotive Intelligence Chat available to dealerships globally, following success in UAE

Pinewood.AI, the leading cloud-based full-service technology provider to automotive retailers and OEMs, has launched an innovative GPT-powered assistant, designed to drive efficiency and profitability for dealerships. Delivering on its promise to support retailer revenue generation and growth, Pinewood.AI’s data-rich AI companion, called Automotive Intelligence Chat (AI Chat) is set to enhance customers’ car buying experiences with always-on customer support and the ability to book services, test drives and more.

Exclusively trained on automotive data, ensuring it stays focused on car-related inquiries, AI Chat responds 97.2% faster than traditional solutions and is designed with enterprise-grade security to safeguard customers’ information while delivering seamless support.

The product is available globally following success in the UAE market and is being rolled out to over 20 countries, supporting conversations in 20+ languages.

Kim Costello, Global Chief Marketing Officer at Pinewood.AI, said: “AI Chat acts just like a sales rep, in that it grasps nuances and imperfect phrasing to get your customers the response they need, while asking questions effortlessly. It chats naturally without needing to repeat context, and it learns from past conversations to deliver the most relevant and helpful responses.

“AI Chat adapts answers to match customers’ needs against a dealership’s resources. It also scrapes the internet and analyses vast automotive specific data to provide accurate responses.

“The feedback from piloting was beyond what we could have ever anticipated, with dealers explaining that the tool has helped walk customers step-by-step from their domain to their dealership. We are confident that AI Chat will be an indispensable tool for dealers globally, helping to drive countless efficiencies.

Dubbed by Pinewood.AI as a ‘digital concierge’, AI Chat reduces retailer costs and saves time by automating key touchpoints within the sales funnel. Unlike competitors, it also has the ability to rank and score leads, giving deeper insights into what customers want, while Google Analytics integration tracks customer interactions and measures performance.

Pinewood.AI confirmed that 48% of conversations with customers on AI Chat happen outside of dealership working hours and indicated that a third of chats lead to inventory and sales-related queries.

For more information about AI Chat and the Pinewood Automotive Intelligence™ Platform, visit Pinewood.AI

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