I want AI to do my laundry and dishes so that I can do art and
writing, not for AI to do my art and writing so that I can do my
laundry and dishes.”
You’ve probably heard that quotation from sci-fi author
Joanna Maciejewska. In business, few would argue that
selling isn’t an art. The question is: can AI do this type of
art?
Even the best sales trainers will admit that there are those
who are natural born sales people. These individuals love
meeting new people. They love to listen. They love to build
relationships. How on Earth can a computer – however
powerful – replicate this? The short answer is that it can’t.
Yet that doesn’t mean AI and virtual assistants shouldn’t
be a central part of your sales strategy.
At Connectivity.CX we have spent the past three years
working with cutting edge AI developers to create our
human-AI hybrid way of working. We call this Actual
IntelligenceTM - using cutting edge technology to enhance
the human skills that turn prospects into happy customers.
Not only do we have thousands of hours of recordings of
customer calls (both good and bad) to draw upon, we’ve
also got decades of experience in coaching sales people to
success. The results are products that deliver outstanding
customer engagement rates, along with new sales
appointments 24/7.
Kate and MiLO - virtual assistants that customers
ask for by name
If your business hours are 8.00am to 6.00pm then you’re
closed for nearly 60% of each day. In the connected world,
around one third of sales enquiries now come out-of-hours.
If that enquiry is limited to an email or form submission,
then there’s every chance that the same enquiry went to
your competitors.
Our Virtual Assistant (Kate) engages prospective
customers across live chat, SMS, or WhatsApp 24/7. Kate
achieves 65% customer engagement rate, whatever time
of the day or night. Even better, Kate can automatically
follow up a conversation across multiple days. When a
sales appointment is confirmed, it’s dropped into your
sales executive’s inbox. Conversations with Kate are so
naturalistic that we’ve even had customers ask for her by
name when they arrive for their sales appointment.
Using AI to deliver real-time scoring, transcription
and coaching
Our AI Call Scoring and Coaching provides near real-time
transcription of calls, along with identifying what the sales
agent did well and what they missed on individual calls.
Calls are assessed against the key performance indicators
that you choose. It provides your sales team with valuable
feedback, offering timely reminders of what they missed
for the next call and positive reinforcement of what they
are doing well.
Trusted Voice - letting customers know its a human
calling them
For all the benefits that AI can bring, it is also being
harnessed by spammers and scammers. Nowhere is this
more evident than with spam phone calls. The typical firsttime
connection rate is now only 8 – 15%. Our Trusted
Voice technology displays your name number and logo on
mobile phones, so people know it’s you who is calling them,
not some automated dialler. If a call does go to voicemail,
your name and logo appear in the list of missed calls. The
result is a first-time connection rate of 60-75%. That’s a
500% increase.
To discover more about Actual IntelligenceTM,
call 0161 850 3261