What if every call was answered? What if you could convert service drives into trade-in opportunities without lifting a finger? What if lapsed customers who haven't serviced in 12+ months were automatically re-engaged? What if every customer with an open recall was contacted and booked in? Revion's Voice Agents make this a reality.

For real recordings of use cases and full blog, please visit: https://www.getrevion.com/blog/voice-agents-in-action

The Future of Dealership Communication is Here

Revion's state-of-the-art Voice Agents are able to perform both inbound and outbound calls on behalf of your Dealership, automating away your most manual, repetitive phone calls. Below, we have outlined four of the most common use cases already running in production with Dealer clients to drive both cost savings and additional revenue in both Sales and Service.

Use Case 1 - Service Appointment Confirmation and Trade-In:

One of the most requested use cases from Dealers for our Voice Agents involves bringing together both the Service and the Sales departments in one call to drive more Revenue. In the example above, our outbound Voice Agent calls the consumer with an existing Service appointment 24-48 hours prior to confirm, improving no-show rates. More importantly, the outbound Voice Agent engages with the customer to book a Sales consultation for a potential trade-in. Our Voice Agents are completely fluent in the Dealer's inventory and can prompt the customer to consider spending 20-30 minutes with the Sales team whilst waiting for their MOT. The result? A confirmed Service appointment, a net new Sales appointment and a potential acquisition and trade-in for the Dealer to print more gross profit.

Use Case 2 - Open Recalls

Calling up hundreds of existing customers with open recalls is time-consuming, draining and easily automatable. Our outbound Voice Agents can dial consumers on behalf of the Dealer to inform them of an OEM-issued recall on their vehicle. In doing so, the Dealer can bring more customers into the Service department and Service Advisors can spend their time on higher value work like helping customers who are actually on site.

Use Case 3 - Service Appointment Booking

Answer rates in Dealership Service departments are notoriously bad. With our inbound Voice Agents, Dealers can ensure that no call is ever missed and as a result there is zero Revenue leakage. Above is an example of one of our Voice Agents handling a Service booking end–to-end for the customer. We integrate with the core systems your Dealership relies on so our Voice Agents have complete context on technician capacity, parts availability and more.

Use Case 4 - Test-Drive Scheduling:

Like the Service appointment booking above, our inbound Voice Agents can also seamlessly schedule test-drives 24/7, driving more leads into the Dealership. We work with Dealers during implementation to ensure our agents have full knowledge on their inventory so consumers can ask endless questions on their car of choice ahead of booking.

For real recordings of use cases and full blog, please visit: https://www.getrevion.com/blog/voice-agents-in-action