"Chat AI" is presented as the automotive industry's most advanced generative AI chat solution, designed to turn shoppers into buyers. It leverages state-of-the-art generative conversational AI technology and automotive-specific large language models.

Key Features

• Personalized Conversations: Offers personalised, VIN-specific conversations.
• Interactive Content: Uses interactive content to pre-qualify more customers.
• Reduced Intervention: Lowers the need for human intervention, reducing abandon rates and the need to "rescue" chats.
• Enhanced Productivity: Aims to increase appointments and lead to more productive personnel.

Benefits

• Superior Customer Experiences and Business Results:

  • Purpose-built to drive dealer and OEM business outcomes.
  • Human-like conversations powered by automotive-specific large language models.
  • Automotive optimisation and control layers to mitigate jailbreaks and hallucinations.

• Greater Operational Efficiency with Less Human Intervention:

  • Delivers immediate responses and human-like, highly engaging conversations.
  • Answers complex inventory, financing, trade-in, and service inquiries.
  • Schedules appointments right within the chat and directly to the CRM.
  • Offers a full set of customisation options to support dealership business practices and OEM brand standards.

Customer Interaction Example (from image)

The image shows a sample conversation between a customer ("Barry") and "Impel AI":

• Barry: Asks about part exchanges and financing options.
• Impel AI: Confirms that they take part exchanges, offers great financing options, and proposes making an appointment to discuss details.
• Barry: Requests an appointment for Friday at 3pm.
• Impel AI: Confirms the appointment.