For consumers, service advisories are often a distressed purchase that is easy to put off or even forget about, especially since many advisories may not require attention for several months. Our staged contact program provides regular, gentle reminders, increasing in urgency as more time passes from the initial health check. It’s a proven way to remind customers that potentially serious safety issues need addressing, without coming across as pushy.

Customers like our vehicle health check follow-up reminders as it allows them to plan the cost of any work into their budget and around their need to use their vehicle.

Rather than relying on automated emails, that are too easily missed or ignored, at Connectivity.CX the full suite of communication channels is used for our follow-up contacts. Consumers are far more receptive to contact on the channels that they have expressed a preference for.

The Connectivity.CX Vehicle Health Check Follow-Up program frees up your service advisors to concentrate on what they do best – delivery of a first class customer experience. Our team handle all contact and can manage bookings directly with your existing DMS or arrange callbacks for your service team to complete the process.

Without a Vehicle Health Check Follow-Up program you are losing service revenue