Discover Insights to Drive Your Success
Our three specialist content streams, Strategy & Leadership, Operations, and Technology & Innovation, were designed to equip you with practical, actionable insights.
Whether attendees were focused on steering their business through market disruption, maximising efficiency in every department, or leading digital transformation, these sessions connected them with the ideas, tools, and strategies to get ahead.
Strategy & Leadership Stream
The automotive landscape is shifting faster than ever, with new entrants reshaping competition, EV targets redefining sales strategies, and regulatory changes tightening margins. The Strategy & Leadership content stream is where senior leaders gained the clarity and confidence to navigate this transformation.
Through executive-level keynotes and panel discussions, attendees:
- Learnt how leading dealer groups are delivering profitability in the face of FCA finance reviews and market volatility
- Understood where growth opportunities lie, from emerging OEM partnerships to new revenue models
- Gained inspiration from proven leadership approaches that build high performing, future-ready teams
If you wanted to set the direction for your business, protect your bottom line, and stay ahead of industry change, this was your essential stream.
Operations Stream
From aftersales to customer experience, operational excellence is the backbone of a resilient dealership. The Operations content stream brought attendees real-world case studies and best practices to keep service bays full, customers loyal, and margins strong. Here attendees discovered:
- Proven strategies to retain customers despite reduced EV servicing needs
- Ways to optimise workshop performance, boost efficiency, and capture every upsell opportunity
- Best-in-class customer experience tactics that drive loyalty and repeat business
- Insights on stock sourcing and management to protect used-car profitability
For aftersales managers, service leaders, and operational decision-makers, this was where we explored how small improvements deliver big returns.
Technology & Innovation Stream
Consumer expectations are evolving, and technology is the key to meeting them. The Technology & Innovation content stream showcased how AI, automation, data, and omnichannel strategies can transform your customer experience, marketing performance, and sales results. In these forward-focused sessions, attendees learnt:
- How to harness AI and CRM tools to personalise journeys and boost lead conversion
- The tech stack essentials that improve data accuracy, reduce manual work, and unlock actionable insights
- How dealers are using automation to do more with less and get ahead of competitors
Attendees walked away ready to inspire their customers and lead in the digital era.