From aftersales to customer experience, operational excellence is the backbone of a resilient dealership. The Operations content stream offers attendees real-world case studies and best practices to keep service bays full, customers loyal, and margins strong. Here, attendees will discover:

• Stock acquisition and pricing strategies in a volatile market
• Managing used EV risk, including pricing, demand, and customer confidence
• Maintaining productivity as customer journeys become more complex and less linear
• Controlling cost-to-serve across sales and aftersales while protecting margin

For aftersales managers, service leaders, and operational decision-makers, this is where attendees can explore how small improvements deliver big returns.

Technology is central to dealership performance, and this theatre will show how dealers can move beyond fragmented systems to more connected, outcome-driven platforms. The content will address the commercial realities, giving leaders a clear view of ROI, integration challenges, and how to avoid over-investment in solutions that fail to deliver measurable business impact.

• Platform strategy: Shift from fragmented systems to integrated, outcome-driven platforms that connect data and workflows across the dealership.
• Practical AI application: Real-world use of data, AI and automation to improve decision-making, reduce manual processes and lift conversion.
• Operational integration: Embedding technology into day-to-day dealership workflows rather than treating it as a standalone layer
• Commercial discipline: Clear focus on ROI, cost control and measurable performance impact.
• Implementation reality: Honest assessment of integration complexity, change management, and how to avoid over-investment in low-value tool.

Attendees to this year’s show will come away ready to inspire their teams, delight customers and lead in the digital era.