2025 Agenda

The trends of the used car market will form the foundations of this session, which will then expand into efficient stock acquisition and management.

This session will give an update on the latest findings in the motor finance commission review and Supreme Court appeal process

This session will focus on aftersales best practise, from the effectiveness of the service desk to the efficiencies of the best workshops.

This session will provide best practice in customer experience, how the best businesses overdeliver to keep customers happy and build retention.

As we near the end of year two of the ZEV Mandate our presenters discuss its impact on new car sales, how transformative the Electric Car Grant has been on the new and used car market, as well as the ...

This session features a presentation by a significant business leader (OEM / AM100) who will reflect on the challenges and opportunities for the industry and the strategy they've developed to thrive i ...

In five years the UK's new car market has gone from 40+ car brands to 60+. This session examines and analyses who are the safe bets and who will deliver a boost to dealers in the years ahead.

TBC

This session examines the threats from hackers and AI cyber attacks and shares examples of the defence strategies your business needs.

Car buying is rarely a rational process - it's an emotional journey. The best sales experiences don't just list features; they create a story the customer can imagine themselves in. From the rush of p ...

In an era where data is the engine of customer experience and operational efficiency, Keyloop's keynote will explore how a modernised automotive tech stack can empower retailers to thrive. This sessio ...

In today's fast changing automotive retail market, complexity has become the new normal. Retailers are navigating an environment where competition is intensifying, and consumer expectations are evolvi ...

In this session, you'll see how UK dealers are building a virtual workforce that handles workshop bookings, lead follow-up and customer messaging - fully integrated with Keyloop. No new tools, no comp ...

AI is no longer about gaining an edge - it's a competitive and operational necessity. The real differentiator now is how it's implemented to drive meaningful results across the marketing and customer ...

This session will show delegates how to uncover hidden friction points in the automotive customer journey and transform competitive insights into a strategic advantage. Learn where customers drop off, ...