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  1. Theatre 2
    Dealer groups are investing heavily in technology, but with increasingly complex tech stacks now costing hundreds of thousands of pounds each year, many retailers are under pressure to demonstrate cle …
  2. Theatre 1
    Retailers are navigating an increasingly complex market. Buyer expectations are evolving, competition is intensifying, and businesses are under constant pressure to improve performance whilst maintain …
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  3. Theatre 3
    Workshops are busy, yet profitability remains constrained for many franchised and independent operations. This session examines why aftersales performance is not translating into stronger financial ou …
  4. Theatre 1
    Katie Martin, the group's customer experience director and Mike Widdup, group director of aftersales, join Automotive Management Live to discuss how aftersales has helped drive growth and profitabilit …
  5. Theatre 2
    Dealerships are facing growing complexity as they help customers choose between petrol, hybrid and fully electric vehicles. At the same time, they are under increasing pressure to meet the requirement …
  6. Theatre 3
    Generating enquiries is only half the battle. The dealerships achieving the strongest sales performance are those that can manage leads effectively, respond quickly and consistently, and provide a sea …
  7. Theatre 1
    Three otherwise identical used EVs could have excellent, average or poor battery health, but how much should that change what a dealer pays and the price a customer is prepared to accept? This session …
  8. Theatre 3
    Customer expectations are being reshaped by digital platforms, online marketplaces and new ways of buying vehicles, but convenient technology must still be supported by high-quality human interaction. …
  9. Theatre 2
    Artificial intelligence (AI) is starting to have a significant impact on franchised and independent dealer operations, from sales and marketing platforms to CRM systems and digital assistants. While t …
  10. Theatre 1
    Attracting and retaining talented people is becoming one of the biggest challenges facing motor retailers. As the industry evolves, many franchised and inependent businesses are recognising that stron …
  11. Theatre 3
    This session will explore how franchised and independent dealerships can move beyond passive reporting to more predictive and proactive decision making. From forecasting demand and predicting the righ …
  12. Theatre 2
    The used car market continues to shift as the long tail of pandemic disruption reshapes stock availability, vehicle age profiles and pricing dynamics. Franchised and independent retailers are still ad …
  13. Theatre 2
    Technology is advancing rapidly across motor retail, from AI driven tools and automation to new digital communication platforms. But for many franchised and independent retailers, the challenge is no …
  14. Theatre 1
    With the UK new car market still below its 2016 peak and more brands competing than ever, retailers face an increasingly crowded marketplace. New entrants and a growing range of EV brands are intensif …
  15. Theatre 3
    Rapid advances in technology are creating new opportunities to improve efficiency and customer experience for franchised and independent retailers. However, the pace of change is often outstripping th …