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AM Hub
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AM HubIn a live interview, deputy editor Aimée Turner talks to Nahide Crisp, sales & marketing director at Hills Motor Group and a founding board member of Championing Women In Dealerships. In an inspiring …Chairperson
Theatre 1
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Theatre 1
Retailers are navigating an increasingly complex market. Buyer expectations are evolving, competition is intensifying, and businesses are under constant pressure to improve performance whilst maintain …Sponsored by:AutoTrader -
Theatre 1Katie Martin, the group's customer experience director and Mike Widdup, group director of aftersales, join Automotive Management Live to discuss how aftersales has helped drive growth and profitabilit …Chairperson
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Three otherwise identical used EVs could have excellent, average or poor battery health, but how much should that change what a dealer pays and the price a customer is prepared to accept? This session …Chairperson -
Theatre 1
Attracting and retaining talented people is becoming one of the biggest challenges facing motor retailers. As the industry evolves, many franchised and inependent businesses are recognising that stron … -
Theatre 1
With the UK new car market still below its 2016 peak and more brands competing than ever, retailers face an increasingly crowded marketplace. New entrants and a growing range of EV brands are intensif …
Theatre 2
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Theatre 2
Dealer groups are investing heavily in technology, but with increasingly complex tech stacks now costing hundreds of thousands of pounds each year, many retailers are under pressure to demonstrate cle … -
Theatre 2
Dealerships are facing growing complexity as they help customers choose between petrol, hybrid and fully electric vehicles. At the same time, they are under increasing pressure to meet the requirement … -
Theatre 2
Artificial intelligence (AI) is starting to have a significant impact on franchised and independent dealer operations, from sales and marketing platforms to CRM systems and digital assistants. While t …Chairperson -
Theatre 2
The used car market continues to shift as the long tail of pandemic disruption reshapes stock availability, vehicle age profiles and pricing dynamics. Franchised and independent retailers are still ad … -
Theatre 2
Car buyers are no longer just searching for a dealership; they are asking AI which one to trust. Tools such as ChatGPT, Gemini and Google’s AI answers now shape that first decision, and they build the …
Theatre 3
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Theatre 3
Workshops are busy, yet profitability remains constrained for many franchised and independent operations. This session examines why aftersales performance is not translating into stronger financial ou … -
Theatre 3
Generating enquiries is only half the battle. Hidden revenue can sit in the enquiries a dealership already has when leads are not managed effectively. The dealerships achieving the strongest sales per … -
Theatre 3Customer expectations are being reshaped by digital platforms, online marketplaces and new ways of buying vehicles, but convenient technology must still be supported by high-quality human interaction. …
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Theatre 3
This session will explore how franchised and independent dealerships can move beyond passive reporting to more predictive and proactive decision making. From forecasting demand and predicting the righ …Chairperson -
Theatre 3The shortage of skilled vehicle technicians remains one of the most pressing challenges facing UK dealership workshops and independent service providers. As vehicle technology becomes more complex and …Chairperson
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Theatre 3Rapid advances in technology are creating new opportunities to improve efficiency and customer experience for franchised and independent retailers. However, the pace of change is often outstripping th …Chairperson
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